Greystone Member Code of Conduct

GREYSTONE GOLF & COUNTRY CLUB

MISSION, VISION, VALUES

OUR MISSION Greystone Golf and Country Club is a family oriented private club that is committed to providing its members and guests with a premier country club experience. By fostering member pride in belonging to a club of ex cellence, we have great tradition, exceptional service, and first-class amenities, recognized both regionally and nationally. The enhancement in the lives of our members, their families and our community will build a pros perous future and lasting legacy for Greystone Golf and Country Club. OUR VISION To be a club of excellence in all that we do for our members, community, and the Greater Birmingham area. OUR CORE VALUES The Core Values of Greystone Golf & Country Club represent our beliefs, which will guide us in our daily activities, regardless of the changing business environment. These principles will be the foundation of teamwork and member relationships that we will practice in order to remain focused on our goals and objectives.

1. COMMUNITY: We welcome diversity, value our members and staff, welcome all viewpoints, and support our role as a centerpiece for the Greystone residential community to bring people together.

2. SERVICE: The general manager, the staff, and the board of directors will provide the membership with prompt, accurate, and courteous answers to their questions and will attempt to resolve their problems and concerns in a timely fashion. Our staff will go to extraordinary lengths to satisfy and delight our members and their guests. They are passionate about the service they provide and the opportunity they have been given to do so. Our members and staff make a commitment to be involved in service-based charitable organizations to give back to the Birmingham Community.

3. INTEGRITY: We will be fair, honest, and consistent in our dealings with members and staff. Mutual trust and respect will be the foundation of all relationships.

4. FELLOWSHIP: We honor the spirit and rules of the game. We enjoy and support competition, at all levels of play, as well as our personal growth and improvement. We understand our responsibility in passing on our love for golf, tennis, swim, fitness, and other shared passions. Most important to our members is sportsmanship, camaraderie, and enjoyment of their time together. 5. ACCCOUNTABILITY: We will exercise the utmost care and diligence in using the assets of the club. We will report factually and honestly about the expenditure of money and resources. We will use the assets of the club for benefit of the entire membership. Members and staff will be accountable for their actions. 6. SAFETY: We know that to be truly successful, we must take personal responsibility for the safety of ourselves and those around us, both at work and at home. Because of the nature of our work, we surround ourselves and the environment in layers of defense. With vigilance and commitment, zero harm to people, property and the environment is attainable. This extends to the guardianship of our members children entrusted to Club employees, which is taken very seriously.

2